Shipping Policy

Delivery times for customer orders can fluctuate due to a variety of reasons, but typically, customers can expect their packages to arrive within 10 to 20 business days. Business days are weekdays, which exclude Sundays and public holidays, as well as days when severe weather conditions may disrupt operations, such as tropical storms. During high-demand periods, like promotional events or holiday seasons, the delivery timeline may extend beyond the usual window, and we appreciate your patience and understanding during these times.

It’s essential to keep in mind that we do not offer the option to specify exact delivery dates or times. Once an order is placed and confirmed, the shipping address cannot be modified. To avoid any delays, we strongly encourage customers to double-check all their shipping information before completing their purchase. This ensures the accuracy of the address, helping to expedite the shipping process and minimizing the chance of delays or complications.

Several external factors can influence delivery timelines. Severe weather can cause delays in transit, and during promotional events, the influx of orders may lead to longer processing and shipping times. Additionally, if the provided delivery address is incomplete or incorrect, the carrier may not be able to fulfill the delivery until the necessary updates are made. If an item in an order becomes unavailable after the purchase is made, our customer service team will notify the customer promptly and assist in processing a cancellation and issuing any applicable refunds.

We are currently offering free shipping on all orders, regardless of their size or destination. In cases where the carrier attempts multiple deliveries without success or cannot obtain confirmation of the delivery, the package will be returned to us, and the order will be automatically canceled. Any payments made will be refunded to the original payment method.

Customers can track the status of their orders using the Order Tracking page available on our website. This feature provides real-time updates on the order’s preparation, shipment, and transit stages, so customers can easily monitor their order’s progress until it reaches its destination.

There are specific instances in which an order may not be able to be shipped. This could happen if an item runs out of stock before the order is processed, if the provided delivery address falls outside our carrier’s service area, or if a PO Box is provided, since physical delivery is required. Additionally, any payment issues, such as incomplete transactions or verification problems, may prevent an order from being processed.

In the event that an incorrect item is received, customers should reach out to us immediately so we can assist with initiating a return and processing a refund. For issues related to product size or other concerns, customers may return the item, but a new order will be required for a replacement. If a package does not arrive within the expected delivery timeframe, customers should first verify the tracking information and delivery window. If the issue persists, they can contact our support team via email at tytubeofficial@outlook.com for further assistance in resolving the issue promptly.