Return Policy

Our store offers a 30-day return policy for items purchased through our website, beginning from the date the product is delivered to the customer. To be eligible for a return, the item must be in its original condition, meaning it should be unused, unworn, and include all original tags. The product must also be returned in its original packaging, such as boxes or wrapping materials, along with a receipt or proof of purchase to verify the transaction. These requirements help ensure that returned items can be properly assessed and restocked without compromising their quality.

To initiate the return process, customers should contact our support team by email at tytubeofficial@outlook.com. After the return is approved, we will send a prepaid shipping label along with detailed instructions on how to return the item. It is important to follow these instructions carefully, as any items returned incorrectly may not be eligible for a refund. Our customer service team is available to provide clarification, answer any questions, or offer assistance throughout the return process.

Upon receiving an order, we recommend customers inspect the items immediately for any defects, damage, or discrepancies in shipment. Reporting any issues promptly allows us to address the problem quickly and resolve it effectively, minimizing any inconvenience. This step is crucial for ensuring that issues are properly handled and that customers have a positive experience with our service.

Some products may be ineligible for returns due to their nature, safety concerns, or other limitations. If you are unsure whether an item can be returned, please reach out to our support team for confirmation. For customers who wish to exchange a product, the most efficient approach is to return the original item first, and then place a new order for the desired replacement item.

For customers in the European Union, the statutory 14-day cooling-off period applies. This means that buyers can cancel their orders or return items within 14 days of receipt without needing to provide a reason. However, the same return conditions apply: products must be unused, with all original tags, in their original packaging, and with proof of purchase.

Once a return is received, our team will inspect the returned merchandise before processing a refund. Customers will be notified when the refund is approved, and the refund will be credited to the original payment method within approximately ten business days. Please note that financial institutions may take additional time to reflect the refund in the account.

If a refund has not been processed within 15 business days after approval, customers should contact us at tytubeofficial@outlook.com for assistance. Our team is dedicated to efficiently handling returns, exchanges, and refunds, ensuring that customers receive the support they need at every stage of the process. By adhering to these guidelines, we can maintain a smooth and reliable return experience for all our customers.